Welcome to Tempk Support Center

Our products are shipped internationally in pretty much every country of the globe! Read more about our shipping policies or reach out to info@tempkinsulin.com for additional assistance in this matter. 

We have a 30-day free return policy. If you’re not satisfied with our product, you can initiate a return process by contacting us at info@tempkinsulin.com. We will send you a return shipping label as well as the instructions. Check our detailed Refund Policy.

Tempk Insulin Cooler Cases are typically guaranteed for 1 year from the date of purchase, covering any defects in materials or workmanship under normal usage conditions. If you experience any issues with your cooler case during this period, please reach out to our customer service team for assistance. Please note that the warranty does not cover damage caused by improper use, accidents, or external factors such as extreme temperatures.

Yes, Tempk Insulin Cooler Cases are designed to comply with most airline carry-on baggage regulations. They are compact, lightweight, and contain no hazardous materials, making them safe for air travel. However, airline policies may vary, so we recommend checking with your specific airline before traveling.

Yes, Tempk’s insulin coolers can be used for other temperature-sensitive medications as well. While they are designed to keep insulin at the optimal temperature, they can also safely store other medications that require refrigeration, such as certain biologics, injectables, or vaccines.